Welcome to the Christmas Loft Store FAQ page! Since 1980, our family-owned store has been dedicated to spreading holiday magic worldwide with our unique decorations and reliable service. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, our friendly team is always here to help!
Product Questions
What types of products do you offer?
We specialize in a wide range of holiday items, including Lemax Christmas and Halloween Village buildings and accessories, Christmas lights, stockings, themed decorations, clothing, electronic toys, charms, and more. Our collection is perfect for collectors, families, and holiday enthusiasts looking to create festive traditions.
Are your products suitable for collectors?
Absolutely! Our Lemax villages and accessories are highly detailed, making them ideal for collectors. We also offer limited-edition items and unique charms or tokens that add a special touch to any collection.
Do you have items for Halloween as well as Christmas?
Yes! In addition to our extensive Christmas theme, we feature Lemax Halloween Village buildings and accessories, allowing you to celebrate spooky seasons with the same magic.
Shipping & Delivery
What shipping options are available?
We offer two main shipping methods:
- Standard Shipping: Costs $12.95 and uses DHL or FedEx. Delivery occurs within 10-15 days after shipment, perfect for last-minute needs.
- Free Shipping: Available on orders over $50 via EMS, with delivery in 15-25 days after shipment. Great for planning ahead!
Do you ship internationally?
We proudly ship worldwide! However, we cannot deliver to select remote areas and certain Asian regions. During checkout, our system will automatically check if your location is eligible.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can monitor your package’s journey right to your doorstep for peace of mind.
What should I do during peak holiday seasons?
In November and December, we recommend placing orders early to ensure timely delivery. Our team works hard to process orders quickly, but high demand may cause delays.
Returns & Exchanges
What is your return policy?
Your satisfaction is our priority! We offer a no-hassle return policy within 15 days of receipt. Items must be in original condition with all packaging intact. Please contact our support team to initiate a return.
How do I request a return or exchange?
Email us at [email protected] with your order details, and we’ll guide you through the process. We’re available 24/7 to assist.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
Do I need to create an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders easily and receive updates on new products and promotions.
Contact & Support
How can I contact customer support?
Our dedicated team is here 24/7! Email us at [email protected] for help with shipping, orders, or any other inquiries. We’re happy to assist!
Where is your store located?
Our address is 850 Johnny Lane, Milwaukee, US 53202. As an online store, we serve customers globally, but you’re welcome to reach out with any location-based questions.
Thank you for choosing Christmas Loft Store to bring holiday magic into your home. From our family to yours, we’re honored to be part of your traditions since 1980. Happy decorating!