Privacy Policy

Welcome to Christmas Loft Store, where the magic of holiday traditions meets our commitment to protecting your privacy. Since 1980, our family-owned store has been dedicated to creating enchanting holiday experiences while maintaining the highest standards of security and trust.

1. Information We Collect

To provide you with the best possible shopping experience for our Lemax villages, Christmas decorations, and holiday collectibles, we collect the following types of information:

• Personal Information: Name, email address, shipping address, billing address, and phone number when you place an order
• Payment Information: Credit card details processed through our secure payment gateway (we never store complete payment information)
• Account Information: Username, password, and preferences for registered users
• Technical Information: IP address, browser type, device information, and browsing behavior
• Communication Data: Correspondence when you contact our customer service team

2. How We Use Your Information

We use your information to create magical holiday shopping experiences:

• Process your orders for Lemax villages, Christmas lights, and holiday decorations
• Provide customer support for our global community of collectors
• Send order confirmations, shipping updates, and tracking information
• Improve our website and product offerings based on customer preferences
• Send promotional emails about new products and exclusive offers (only with your consent)
• Prevent fraud and enhance security for all transactions

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Service Providers: Trusted partners who help with payment processing, shipping, and website operations
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger or sale of our family business
• International Transfers: As we serve customers worldwide, data may be processed in different countries with adequate protection

We never sell your personal information to third parties.

4. Data Storage and Security

Your security is our priority, just like the care we put into every holiday decoration we offer:

• All data is protected with 256-bit SSL encryption, the same standard used by financial institutions
• Payment information is encrypted and processed through PCI-compliant systems
• We regularly update our security measures and conduct security audits
• Data is stored only as long as necessary to serve you and meet legal obligations
• We implement access controls and authentication measures to protect your information

5. Your Rights and Choices

You have control over your personal information:

• Access and Update: Review and edit your account information anytime
• Data Portability: Request a copy of your personal data
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of promotional communications at any time
• Cookies: Manage cookie preferences through your browser settings

6. Cookies and Tracking Technologies

We use cookies to make your holiday shopping experience more magical:

• Essential Cookies: Required for website functionality and secure transactions
• Analytical Cookies: Help us understand how customers use our site to improve your experience
• Marketing Cookies: Show you relevant products and offers (only with your consent)
• Third-Party Cookies: From trusted partners like PayPal for payment processing

You can control cookies through your browser settings, though some features may not work properly without essential cookies.

7. International Data Transfers

As we serve customers worldwide (excluding select remote areas and certain Asian regions), your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information according to this privacy policy and applicable laws.

8. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children. Our electronic toys and games are meant to bring joy to children, but our website is designed for adult collectors and holiday enthusiasts.

9. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant changes and always display the most current version on our website.

10. Contact Us

From our family to yours, thank you for trusting Christmas Loft Store with your holiday decorating needs since 1980. We’re honored to be part of your traditions and committed to protecting your privacy as we help create your magical holiday memories.

Happy decorating and secure shopping!
The Christmas Loft Store Family