Shipping Policy

At Christmas Loft Store, we’re dedicated to making your holiday decorating experience as magical and stress-free as possible. Since 1980, our family-owned business has been committed to bringing joy to collectors and decorators worldwide. Below you’ll find all the details about our shipping and return policies.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

We offer two shipping options to meet your needs:

Returns & Exchanges

We want you to be completely delighted with your Christmas Loft Store purchase. If you’re not satisfied, we’re here to help with our straightforward return process.

Return Timeframe

We gladly accept returns and exchanges within 15 days of your receipt of items. Please note this period begins from the date you receive your order, not the purchase date.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition as received
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health, safety, and quality assurance reasons, the following items cannot be returned or exchanged:

• Food & Candy – All food items are final sale for health and safety reasons
• Electronic Toys – Once opened, cannot be returned due to safety and hygiene concerns
• Christmas Lights – If the original packaging has been opened
• Customized or personalized items
• Items marked as “final sale” or “clearance”

Step-by-Step Return Process

Step 1: Contact Our Team

Email us at [email protected] within 15 days of receiving your order. Use our Return Request Template below to ensure we have all necessary information.

Step 2: Receive Return Authorization

Our customer service team will review your request and email you a Return Authorization Number and shipping instructions within 1-2 business days.

Step 3: Package Your Items

Carefully pack the items in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.

Step 4: Ship Your Return

Ship the package to our address using a trackable shipping method. We recommend insuring your return package as we cannot be responsible for lost return shipments.

Step 5: Processing

Once we receive your return, we will inspect the items and process your refund or exchange within 3-5 business days.

Return Request Template

Refunds & Processing Time

Once your return is received and inspected, we will send you an email notification about the receipt and approval status of your refund.

Refund Processing Times

• Credit Card Payments (Visa, MasterCard, JCB): 5-10 business days after return approval
• PayPal Payments: 3-5 business days after return approval

Refunds will be issued to the original payment method. If you paid with a credit card, the refund will appear on your next statement depending on your card issuer’s policies.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product, please contact us immediately at [email protected]. We will arrange for a prepaid return shipping label and expedite your replacement at no additional cost to you.

Please include photographs of the damaged item or incorrect product in your email to help us resolve the issue quickly and improve our quality control processes.