Term and Conditions

Welcome to Christmas Loft Store! Since 1980, our family-owned business has been dedicated to bringing magical holiday experiences to collectors and decorators worldwide. These Terms and Conditions govern your use of our website and services. By accessing our site and making purchases, you agree to these terms.

1. Website Usage and Access

1.1 Eligibility

You must be at least 18 years old and have legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Responsibility

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and current information
• Notifying us immediately of any unauthorized access

2. Products and Services

2.1 Product Descriptions

We take great care to accurately describe our holiday products including:

• Lemax Christmas and Halloween Village Collections
• Christmas Lights and Decorations
• Holiday-themed Home Decor and Lighting
• Seasonal Clothing and Accessories
• Christmas Stockings and Ornaments
• Electronic Toys and Games
• Food, Candy, and Holiday Treats

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing

Prices are shown in US dollars and are subject to change. We occasionally run promotions and sales, which may affect pricing.

3. Orders and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We process orders within 1-2 business days after payment confirmation
• You receive shipping confirmation with tracking information
• The order constitutes an offer to purchase, which we accept when we ship

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

3.3 Order Cancellations

Orders may be cancelled within 24 hours of placement, provided they haven’t entered the shipping process. Contact us immediately at [email protected] for cancellation requests.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods to serve your holiday needs:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days)
• Free Shipping – Available for orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide with the exception of some Asian countries and remote locations. Delivery times may vary during peak holiday seasons.

4.3 Delivery Responsibility

Risk of loss passes to you upon delivery. You are responsible for inspecting packages upon receipt and noting any damage with the carrier.

5. Returns and Exchanges

5.1 Return Timeframe

We gladly accept returns and exchanges within 15 days of your receipt of items.

5.2 Return Eligibility

To be eligible for return, items must be:

• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by original receipt or proof of purchase

5.3 Non-Returnable Items

The following items cannot be returned for health, safety, and quality assurance:

• Food & Candy (all food items are final sale)
• Electronic Toys (once opened)
• Christmas Lights (if original packaging opened)
• Customized or personalized items
• Items marked “final sale” or “clearance”

5.4 Return Process

Follow these steps for returns:

1. Contact us within 15 days of receipt
2. Receive return authorization and instructions
3. Package items securely in original packaging
4. Ship using trackable method (we recommend insurance)
5. Wait for processing (3-5 business days after receipt)

6. Refunds

6.1 Refund Processing

Refund processing times vary by payment method:

• Credit Card Payments: 5-10 business days after approval
• PayPal Payments: 3-5 business days after approval

6.2 Refund Amount

Original shipping fees are non-refundable. Refunds are issued to the original payment method.

6.3 Damaged or Incorrect Items

Contact us immediately if you receive damaged or incorrect items. We will provide a prepaid return label and expedite replacement at no cost.

7. Intellectual Property

7.1 Copyright

All content on this website, including text, graphics, logos, and images, is our property or licensed to us and protected by copyright laws.

7.2 Trademarks

Christmas Loft Store, our logo, and product names are our trademarks. Lemax is a registered trademark of its respective owner.

7.3 User Content

By submitting reviews, photos, or other content, you grant us a non-exclusive license to use that content for promotional purposes.

8. Limitation of Liability

8.1 General Limitation

Our total liability to you for any claim shall not exceed the purchase price of the products in question. We are not liable for indirect, incidental, or consequential damages.

8.2 Product Use

You agree to use products as intended and follow all safety instructions, particularly for electronic items and Christmas lights.

8.3 Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control.

9. User Responsibilities

9.1 Prohibited Activities

You agree not to:

• Use the website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the website’s functionality
• Provide false or misleading information
• Resell products for commercial purposes without authorization

9.2 Compliance with Laws

You are responsible for complying with all local laws regarding online purchases and product imports.

10. Privacy and Data Protection

We respect your privacy and handle your personal information in accordance with our Privacy Policy. We collect only necessary information to process your orders and improve your shopping experience.

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to the website. Continued use after changes constitutes acceptance of modified terms.

12. Governing Law

These Terms and Conditions are governed by the laws of the State of Wisconsin, United States. Any disputes shall be resolved in the courts of Milwaukee County, Wisconsin.